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IMPORTANT NOTE: Due to the COVID-19 pandemic, an influx in demand and a massive increase in transportation costs, we can no longer guarantee delivery appointments on any shipment. Your order will be shipped and delivered as per the below but the carriers may deliver your goods on any given day at any given time. Please monitor the tracking information we provide you with very closely and on a regular and ongoing basis.
We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience.
When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.
What are your shipping rates?
Shipping rates are based on the size of the order. Many products and product groups qualify for free shipping and if so will have a free shipping icon on the product page. If the order weighs less than 150 lbs it will be sent small parcel (rates vary). If the order weighs over 150 lbs it will be shipped using a freight carrier (normally 18-30% of the purchase price). White glove delivery is also available on most large items (inquire within). Contact us for a quote on white glove delivery items. For more information on the different shipping methods please see below.
How will my order be delivered?
Small Parcel Shipping (less than 150 lbs. and standard sized packages)
Orders will be shipped using either UPS, FedEx, USPS or DHL. Shipping is calculated during the checkout process or can be calculated in your shopping cart. Items that ship small parcel and are shipped for free will reflect it in the checkout process. Small parcel shipping estimates are based on weight, dimension, class, ship-from and ship-to addresses.
UPS Ground
Your order/products will ship with the United Parcel Service via ground method. Items which ship for free using UPS will be designated as such. Some items may not offer free shipping.
FedEx Ground
Your order/products will ship with the Federal Express via ground method. Items which ship for free using FedEx will be designated as such. Some items may not offer free shipping.
USPS
Your order/products will ship with the United States Postal Service via standard trackable post. Items which ship for free using USPS will be designated as such. Some items may not offer free shipping.
Standard LTL / Freight Delivery (over 150 lbs. or oversized packages)
Standard freight in situations where packages are either oversized, their weight exceeds that of small parcel regulations and/or the manufacturer's or shipper's shipping policies. Items that ship standard freight and are shipped for free will reflect it in the checkout process. In some instances it is possible to upgrade your freight shipping to include a liftgate service or inside delivery for an additional cost. Some items may include these services for free and they will be designated as such during the checkout process. For shipments that require special assistance and a more upgraded service such as White Glove we highly recommend that you place your order with us over the phone and/or contact customer service at 877.233.3350 so we can provide you with a precise shipping estimate prior to order placement. All freight shipments will include tracking numbers but not all have online tracking capabilities. Freight deliveries no longer require a delivery appointment to be scheduled and a signature may not be required upon delivery - you may receive a call from the carrier to schedule a delivery appointment. LTL / Freight deliveries occur ONLY on weekdays during regular business hours - 9am - 5pm.
LTL Freight / Curbside Delivery
Your order / products will ship via freight carrier. Items that ship LTL/freight are trackable. On standard curbside deliveries you will be responsible for offloading from the truck and carrying your order / products to the designated area of your choosing. Items which ship for free using curbside delivery will be designated as such. You should be called to schedule a delivery appointment by the carrier, but the carrier may also deliver your order without prior notification in certain instances.
LTL Freight / Curbside Delivery + Liftgate
Your order/products will ship via freight carrier. Items that ship LTL/freight are trackable. On curbside deliveries that include a liftgate the carrier will be responsible for offloading from the truck and you will be responsible for carrying your order/products to the designated area of you choosing. Items which ship for free using curbside delivery will be designated as such. You should be called to schedule a delivery appointment by the carrier, but the carrier may also deliver your order without prior notification in certain instances.
LTL / Freight Inside Delivery
Your order/product will ship via freight carrier. Items that ship LTL/freight are trackable. Inside deliveries are full service and the carrier is fully responsible for offloading your order/products from the truck and carrying it to a designated indoor area passing through no more than one threshold (a doorway for example). The carrier will not carry your order/products up any staircases. Indoor delivery services normally requires an additional surcharge. You will be called to schedule a delivery appointment by the carrier.
Do you ship outside the continental United States?
Due to the cost of shipping large products, we do not currently ship outside the 48 contiguous United States.
How will my order be delivered?
Regular shipping is curb-side delivery. Customers will be responsible for unloading the shipment off the truck. The shipper will call to set up an appointment before delivery. We suggest having at least two people available to help unload the shipment.
When will my order arrive?
Every product on our site has an estimated Lead Time - the number of business days it takes for an item to be processed and prepared for shipment at the warehouse. To provide you with the greatest selection on the internet, we ship from warehouses all over the country. Each lead time varies based on many different factors. Some warehouses stock items that can be shipped the same day or within 24 hours. Others items require a longer time (e.g. 2-4 weeks). Each product page on our site includes the estimated lead time.
For Small Parcel shipments, delivery usually takes between 1 and 7 business days after your order is picked up from the warehouse. You should remember that the estimated lead time still applies before the item ships out. Be sure to consult the product's lead time before you order with expedited shipping, and call us if you have any questions or concerns.
For Truck Freight shipments, delivery usually takes between 3 and 14 business days from when your order ships, depending on where the order ships from and to. For residential deliveries, you will be contacted for an appointment (most of the time) as soon as your order arrives at the local terminal. For commercial deliveries, typically, no appointment will be made. If you need to make one, please contact us.
Do you offer free shipping?
Items marked FREE SHIPPING! on the product page will ship for free! In order to keep your costs down and our pricing simple, we either provide free shipping or, in certain cases, charge shipping per item. This charge, if any, is indicated in your shopping cart and covers ground shipping within the continental United States. We won’t surprise you with any hidden charges or handling fees. The price you see in the shopping cart is the price you pay.
Beware of companies who mask their shipping charges and surprise you with prohibitive shipping and handling fees or oversize charges at the end of the checkout process. Make sure you know the total cost of your purchase when shopping around.
Exclusions: Certain products we offer do carry associated shipping charges either per item or per order amount. This information is noted on each product page and the total shipping charges, if any, will be detailed in the shopping cart page prior to checkout.
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