|
 |
 |
Product Categories |
|
|
|
|
|
|
Shop by Brand |
|
|
|
|
|
|
|
Shop by Price Range |
|
|
|
|
|
|
Shop by Color |
|
|
|
|
|
|
|
|
|
|
|
We Accept |
|
|
|
 |
|
|
|
|
|
|
Shipping Policies |
|
|
|
| |
We
will ship your order using the fastest, safest, and most reliable
method possible. Therefore, we have established strong relationships
with some of the best delivery companies nationwide. Every
product on our site has been carefully selected to ship by
a particular shipping method in order to provide you with an
optimal delivery experience.
When your order ships, we will notify you via email. Included
in your email will be a tracking number for your shipment (small
parcel only). We encourage you to track your package online
or on the phone with the carrier. Most companies can provide
an
estimated
delivery
date. Be sure to contact us if anything seems unusual with
the progress of the shipment.
What
are your shipping rates?
Shipping rates are based on the size of the order. Many products
and product groups qualify for free shipping and if so will have
a free shipping icon on the product page. If the order weighs
less than 150 lbs it will be sent small parcel (rates vary). If
the order weighs over 150 lbs it will be shipped using a freight
carrier (normally 18-30% of the purchase price). White glove
delivery is also available on most large items (inquire within).
Contact us for a quote on white glove delivery items. For more
information
on
the different shipping methods please see below.
How will my order be delivered?
Small Parcel Shipping (less than 150
lbs. and standard sized packages)
Orders will be shipped using either UPS, FedEx, USPS or DHL.
Shipping is calculated during the checkout process or can be
calculated in your shopping cart. Items that ship small parcel
and are shipped for free will reflect it in the checkout process.
Small parcel shipping estimates are based on weight, dimension,
class, ship-from and ship-to addresses.
UPS Ground
Your order/products will ship
with the United Parcel Service via ground method. Items which
ship for free using UPS will be designated as such. Some items
may not offer free shipping.
FedEx Ground
Your order/products will
ship with the Federal Express via ground method. Items which
ship for free using FedEx will be designated as such. Some
items may not offer free shipping.
USPS
Your order/products will
ship with the United States Postal Service via standard trackable
post. Items which ship for free using USPS will be designated
as such. Some items may not offer free shipping.
Freight Delivery (over 150 lbs. or
oversized packages)
Standard freight in situations where packages are either oversize,
their weight exceeds that of small parcel regulation and/or the
manufacturer's or shipper's shipping policies. Items that ship
standard freight and are shipped for free will reflect it in
the checkout process. In some instances it is possible to upgrade
your freight shipping to include a liftgate service or inside
delivery for an additional cost. Some items may include these
services for free and they will be designated as such during
the checkout process. For shipments that require special assistance
and a more upgraded service such as White Glove we highly recommend
that you place your order with us over the phone and/or contact
customer service at 877.233.3350 so
we can provide you with a precise shipping estimate prior to
order placement.
LTL Curbside Delivery
Your order/products will ship
via freight carrier. Most items that ship LTL/freight are not
trackable. On standard curbside deliveries you will be responsible
for offloading from the truck and carrying your order/products
to the designated area of you choosing. Items which ship for
free using curbside delivery will be designated as such. Some
items may not offer free shipping.
LTL Curbside Delivery + Liftgate
Your order/products will
ship via freight carrier. Most items that ship LTL/freight
are not trackable. On curbside deliveries that include a
liftgate the carrier will be responsible for offloading from
the truck and you will be responsible for carrying your order/products
to the designated area of you choosing. Items which ship
for free using curbside delivery will be designated as such.
Some items may not offer free shipping.
LTL Inside Delivery
Your order/product will
ship via freight carrier. Most items that ship LTL/freight
are not trackable. Inside deliveries are full service and
the carrier is fully responsible for offloading your order/products
from the truck and carrying it to a designated indoor area
passing through no more than one threshold (a doorway for
example). The carrier will not carry your order/products
up any staircases. Indoor delivery services normally requires
an additional surcharge.
Do you ship outside the continental United States?
Due to the cost of shipping large products, we do not currently
ship outside the 48 contiguous United States.
How will my order be delivered?
Regular shipping is curb-side delivery. Customers will be responsible
for unloading the shipment off the truck. The shipper will call
to set up an appointment before delivery. We suggest having at
least two people available to help unload the shipment.
When will my order arrive?
Every product on our site has an estimated Lead Time - the number
of business days it takes for an item to be processed and prepared
for shipment at the warehouse. To provide you with the greatest
selection on the internet, we ship from warehouses all over the
country. Each lead time varies based on many different factors.
Some warehouses stock items that can be shipped the same day
or within 24 hours. Others items require a longer time (e.g.
2-4 weeks). Each product page on our site includes the estimated
lead time.
For Small Parcel shipments, delivery usually takes between 1
and 6 business days after your order is picked up from the warehouse.
You should remember that the estimated
lead time still applies before the item ships out. Be sure to
consult the product's lead time before you order with expedited
shipping, and call us if you have any questions or concerns.
For Truck Freight shipments, delivery usually takes between 3
and 10 days from when your order ships. For residential deliveries,
you will be contacted for an appointment as soon as your order
arrives at the local terminal. For commercial deliveries, no
appointment will be made. If you need to make one, please contact
us.
Do you offer free shipping?
Items marked FREE SHIPPING! on the product page will ship for
free! In order to keep your costs down and our pricing simple,
we either provide free shipping or, in certain cases, charge
shipping per item. This charge, if any, is indicated in your
shopping cart and covers ground shipping within the continental
United States. We won’t surprise you with any hidden charges
or handling fees. The price you see in the shopping cart is the
price you pay, with one exception: if you are shipping an order
to Maryland, we are required to charge sales tax.
Beware of companies who mask their shipping charges and surprise
you with prohibitive shipping and handling fees or oversize charges
at the end of the checkout process. Make sure you know the total
cost of your purchase when shopping around.
Special Requests
Delivery drivers WILL NOT accommodate any special requests such as bringing shipments onto your property or into your home unless they were commissioned to do so in advance - if you request the driver to do so you may be billed for such requests separately either by the carrier directly or by us. Please refrain from making any special requests at the time of delivery. The carrier will not bring goods into your house, garage, backyard, basement or otherwise. The carrier will not help you carry goods, open boxes, dismantle a pallet, take away garbage or debris etc. The delivery driver is there to deliver your order as advertised above. You may request a special quote from us which we may be able to accommodate or not, prior to the order shipping - not after.
Exclusions: Certain products we offer do carry associated shipping
charges either per item or per order amount. This information
is noted on each product page and the total shipping charges,
if any, will be detailed in the shopping cart page prior to checkout.
|
|
|
|
|
|
|