What is the Return Policy?
Returns are accepted within 14 days of the date the order was received. All items must be in original packaging and in original condition (damaged packaging, missing UPC's, bar codes or any other damage that is inflicted by the customer shall not be accepted). Due to the nature of our products, returns will only be accepted if the items are in the original sealed packaging. In buyer's remorse cases the customer shall be responsible for return freight charges. If an item has been opened and/or used the customer shall incur a 50% restocking fee. If the item returned in its original condition unopened and unused the buyer shall incur a 20% restocking fee. Outdoor structures such as sheds, gazebos, pergolas, solariums or any other outdoor structure cannot be returned once they have been assembled and used. In the case of an item that has been received damaged, the buyer can return the item free of charge or receive a replacement free of charge. The buyer must provide evidence of damaged goods. For additional information please call: 1-877-233-3350.
What should I do if my order was damaged in shipping?
We want you to be satisfied with your purchase. If the items delivered have obvious signs of damage, please refuse the shipment and they will be sent back to the manufacturer. Once the manufacturer has received the declined item, it will send a replacement or you will receive a credit on your credit card (we cannot guarantee credit and each situation will be handled on an individual basis). Since each situation is different, please contact us so that we can resolve the problem. If you've received an item and the item appears to be damaged, is missing parts, does not function or has any other problem with it, please contact customer service at 877.233.3350 or at [email protected] within 5 business days fro mthe date of delivery, and an RMA will be issued to you. Once the item is received and inspected you will receive a replacement item. Damaged items may only be replaced for the same product you originally ordered. If you decide to cancel your order and return the item you may incur a 20% re-stocking fee if the item is unopened and an unused or a 50% restocking fee, if open and/or used and cannot be sold as a new item any longer. We cannot guarantee reimbursement of funds for damaged products. If the item you ordered and received is damaged and is no longer available for replacement you may receive a full refund for that item.
Garage Organization cannot guarantee color-matching, finish matching or any other exterior decoration or element, and items with such issues cannot be exchanged without incurring a 20% re-stocking fee if the item is unopened and an unused or a 50% restocking fee, if open and/or used and cannot be sold as a new item any longer. Garage Organization provides as much information as possible in order for you to make an educated purchase on garage-organization.com but cannot guarantee the appearance of various items as these images and descriptions are provided to garage-organization.com by its manufacturers and distributors. Any issues due to the appearance of a product should be taken up with the product manufacturer. Items that were not returned or exchanged within the 30 day timeframe shall be handled directly with the manufacturer should any problem arise as they should be covered by the manufacturer's warranty. Items that have been opened, used and show extensive wear and tear, or that have been damaged during improper use and handling may not be exchanged or returned.
Please bear in mind that orders CANNOT be cancelled after they ship. Any request to change or alter an order after it has shipped may result in additional fees (reconsignment, redelivery, missed appointment, shipping upgrade and so forth). Refusal of a shipment due to buyer's remorse (anything other than shipment damage) will result in return freight charges and restocking fees which you, the customer may sustain. It is your responsibility as a customer to inform us of any changes at least 5 business days ahead of shipment (IN WRITING) - failure to do so may result in the aforementioned return shipping charges and restocking fees. An order change request CANNOT be guaranteed. Orders may ship 24-48 hours prior to receiving tracking information and shipment notification.